Key Technology Solutions Client Support
We offer multiple support methods to our clients. The information below outlines the hours, phone numbers, and support options.
Standard Business Hours
- Our Help Desk is staffed 8 am to 6 pm Monday through Friday
- *On-Call Technician available to respond to weekend support calls 9 am to 5 pm
Submit a Help Desk Ticket:
- Email: firstname.lastname@example.org
- Click your KTS Icon in your computer system tray (by your clock)
- Phone: 248.773.7159 x2
Premium Support Hours
We offer true 24/7 live phone and chat outside our standard business support hours to premium clients! To contact our premium after-hours Help Desk call 248.773.7159 x22. Or to chat with a live support technician, simply click your KTS system tray icon and select "After-Hours Chat."
We offer 24/7 emergency support to all of our clients! If you have a critical emergency, please call or email our Help Desk. Your request will be addressed as soon as possible.